F.A.Q

Frequently Asked Questions

Below you’ll find answers to some of the most common questions we’re asked about staircases, balustrades and the way we work.

If you can’t see your question here, please don’t hesitate to get in touch – we’re always happy to help.

For a free, no-obligation quote, call us on 07515 929 083.

Getting a quote & costs

Every job is different, so costs can vary depending on the size of the staircase, the layout, and the materials you choose. The best way to get an accurate price is to contact us for a free, no-obligation quote. We’ll talk through your options and provide a clear written price with no hidden extras.

We provide quotes, not estimates. This means once you receive your quote, the price is fixed unless the scope of the work changes, so there are no unexpected costs later on.

We’re always happy for customers to compare quotes, we proactively advise for all customers to seek out at least three quotes elsewhere before making a decision on their chosen company.

The fitting process

We understand this is one of the biggest concerns for homeowners. We work efficiently and keep disruption to a minimum, protecting your home throughout the job and cleaning up thoroughly before we leave. Many customers tell us the only sign we’ve been there is the finished staircase!

This depends on the type and complexity of the job, but we’ll always explain the expected timescale in advance so you know exactly what to expect.

Our expertise is in the supply and installation of staircases and balustrades. Painting, varnishing or decorating is usually best carried out by a professional decorator, although some balustrade systems come pre-finished. We’ll happily advise when we provide your quote.

Who we are & how we work

All work is carried out by Jay Whiffen, owner of James Whiffen Joinery Ltd. Jay has worked in the business for over 15 years alongside his father, Jim Whiffen, who founded the company in 1991 and has now retired. The same standards of workmanship, care and attention to detail remain.

We make staircases from scratch and work with trusted suppliers for balustrade systems. This allows us to offer a wide range of styles and materials to suit your home.

Practical details

We’re based in Heswall on the Wirral and regularly work across the North West. For the right project, we’re happy to travel further – just get in touch to discuss your requirements.

Most of our work is supply and fit, but we can also offer supply-only or fit-only depending on the materials involved. Please contact us to discuss what you need.

Yes absolutely – all staircases we supply and fit comply with current building regulations!

Yes. We know it’s often easier to arrange visits in the evening or at weekends. Just contact us and we’ll arrange a time that suits you.

Still have a question or thinking about a new staircase or balustrade?

Get in touch today for friendly advice and a free quote.